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Support & frequently asked questions

How can we assist you today?

Find clear answers regarding venue operations, commercial revenue shares, off-grid municipal grants and guest support protocols.

The Cubby cloud dashboard

Problems with your locker during an event?

Talk to the staff at the venue. They will help you with your locker session.

1. If you are inside the venue right now
Please speak immediately with the on-site venue staff, cloakroom attendant or duty manager. The venue team holds manual on-site physical override protocols.
2. If you left an item behind after closing
Contact the venue's official lost & found office directly during their business hours. Cubby does not hold physical access to the premises after hours.

Answers

Everything venues, cities and partners ask us.

Have a specific question not answered here?

Email arne@cubby.be or call +32 495 79 02 99 — direct response within 1 hour.

Contact the team