Support & frequently asked questions
How can we assist you today?
Find clear answers regarding venue operations, commercial revenue shares, off-grid municipal grants and guest support protocols.

Problems with your locker during an event?
Talk to the staff at the venue. They will help you with your locker session.
- 1. If you are inside the venue right now
- Please speak immediately with the on-site venue staff, cloakroom attendant or duty manager. The venue team holds manual on-site physical override protocols.
- 2. If you left an item behind after closing
- Contact the venue's official lost & found office directly during their business hours. Cubby does not hold physical access to the premises after hours.
Answers
Everything venues, cities and partners ask us.
Have a specific question not answered here?
Email arne@cubby.be or call +32 495 79 02 99 — direct response within 1 hour.
